Need help with your AIOC or an order? Most technical issues can be resolved instantly using the steps below

Common AIOC Technical Fixes

90% of AIOC issues are solved by these three steps. Checking these now will save you a week of waiting for an email response!

• The "Click" Test: Ensure the K1 connector is pushed firmly into your radio until you feel or hear a distinct click. A small gap will cause audio or PTT failure.
• The Cable Check: Are you using a USB-C Data Cable? Many phone charging cables are "power only" and will not detect the AIOC. If your computer doesn't see the device, try a different cable.
• RFI Disconnects: If the AIOC disconnects only when you transmit, it is likely Radio Frequency Interference (RFI). Try adding a ferrite choke or moving your antenna further from the cable.

Check out our Quick Start Guide for more troubleshooting.

Software & Application Setup

Looking for specific software settings?
Quickly find the correct COM port and PTT settings for:

• VaraFM / Winlink
• AllStarLink (ASL3)
• Direwolf / APRS
• APRSDroid
• CHIRP Programming

Order & Shipping Inquiries

Order Status & Returns

• Tracking: Check your email for a shipping confirmation from Shopify Planet.
• Please include your order number in the inquiry.

Still need help?

A Note on Support: NA6D is a small, independent passion project run alongside a full-time job. While I love helping the community, technical support inquiries may take up to 7 days for a response.

If you are in a rush to get set up, please utilize the Getting Started Guide or the FAQ. They contain the exact same steps I will walk you through via email!